Returns

RETURN POLICY

Last updated January 01, 2023 

Thank you for your purchase. We hope every customer is happy with their purchase, but if you are not completely satisfied please see below for information on our return policies, including our '💯 Freshness Guarantee'.

PERISHABLE ITEM RETURN & REFUND PROCESS

All perishable items are covered by our '💯 Freshness Guarantee' policy. If any perishable items do not arrive in the proper condition to be enjoyed than Good Hill Farms will replace or refund the item. 

To submit a claim under this policy please submit photo evidence of the item's defects by email to customer service at support@goodhillfarms.com within 48 hours of the item's delivery 

Please allow at least seven (7) days from the receipt of your claim to process your replacement or refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will stay in touch throughout this process to ensure a satisfactory resolution. 

NON-PERISHABLE ITEM RETURN PROCESS

To return a non-perishable item, please email customer service at support@goodhillfarms.com to obtain a Return Merchandise Authorization (RMA) number and shipping label. After receiving a RMA number and shipping label, place the item securely in its original packaging and mail your return to the following address:

Good Hill Farms
Attn: Returns
RMA #
40451 Rock Mountain Dr
Fallbrook, CA 92028-9729
United States

NON-PERISHABLE ITEM REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when you return has been processed. 

QUESTIONS

If you have any further questions or comments, you may contact us at:

Phone: (760) 205-3291
Email: support@goodhillfarms.com